1.
OBJECT
These general terms and conditions of sale (hereinafter "GTC") define the rights and obligations applicable between Rocka Club SRL and any person (hereinafter "the Client") wishing to access the services offered:
- Reservation of padel courts (indoor & outdoor)
- Reservation of group classes (Hyrox, CrossFit, Yoga, Pilates, etc.)
- Access to the fitness and wellness area
- Reservation of golf simulators
- Participation in events, workshops, tournaments or incentives
- In-store purchases (products and ancillary services)
Any order or reservation implies unconditional acceptance of these terms and conditions.
2.
IDENTITY OF THE COMPANY
Email: info@rockaclub.be
Phone: +32 495 54 82 82
3. ACCESS CONDITIONS
- Access to the facilities is reserved for Clients who have validated a reservation or subscription.
- Certain activities may be subject to age, level, or medical certificate conditions.
- Rocka Club reserves the right to refuse access in case of inappropriate behaviour, non-compliance with the internal regulations, or health conditions deemed incompatible with the activity.
4.
RESERVATIONS & PAYMENTS
- Reservations are made online via the website www.rockaclub.be, via our partner applications, or on-site at the Club House.
- Payment is made at the time of reservation (online) or before using the service (at the Club House).
- Accepted payment methods: credit card, bank transfer, cash (on-site).
- All reservations are personal and non-transferable.
5.
PRICES
- The prices in effect are those displayed on the website www.rockaclub.be and at the Club House on the day of the order.
- Rocka Club reserves the right to change its prices at any time. Paid reservations are not affected.
- Promotions and discounts are
not cumulative, unless otherwise stated.
6.
CANCELLATION & MODIFICATION
- The Client can cancel or modify their reservation up to24 hours before the scheduled time without charge.
- After this period, the reservation is fully due, except in cases of force majeure.
- In case of cancellation by Rocka Club
(e.g. maintenance, unforeseen event), the Client will be refunded or can
reschedule their reservation.
7.
SUBSCRIPTIONS & CARDS
- Subscriptions (fitness, padel, golf, wellness, etc.) are concluded for the indicated duration (monthly, annually, etc.).
- Subscriptions arepersonal and non-transferable..
- In case of early termination (except for justified medical reasons), no refund will be made.
- Course cards or credits (e.g. 10 sessions) have avalidity datespecified at the time of purchase.
8.
USE OF FACILITIES
- The Client agrees to respect the safety and hygiene rules and the internal regulations displayed.
- The use of equipment must be in accordance with its intended purpose. Any damage caused by improper use may be charged.
- Access to the changing rooms and wellness is included only according to the chosen package.
9.
LIABILITY
- Rocka Club is not responsible for lost, stolen or damaged items within the club premises.
- The Client is responsible for their health and must ensure that they are fit to participate in the activities.
- Rocka Club cannot be held responsible in the event of injury resulting from non-compliance with instructions or improper use of the facilities.
10.
INSURANCES
Rocka Club is insured
for its professional liability.
It is recommended that the Client has personal insurance covering
sports activities and bodily injury.
11.
PERSONAL DATA
The data collected is processed in accordance with ourPrivacy Policy (see dedicated page).
12.
APPLICABLE LAW & DISPUTES
These terms and conditions
are subject to Belgian law.
In the event of a dispute, the parties will strive to find an amicable solution.
Failing that, exclusive jurisdiction of the courts of Namur.
13. UPDATE
Last updated : January 2026