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PRIVACY POLICY

1. INTRODUCTION2. DATA CONTROLLER 3. DATA COLLECTED4. PURPOSES OF PROCESSING5. LEGAL BASIS FOR PROCESSING6. RETENTION PERIOD7. DATA SHARING8. COOKIES9. YOUR RIGHTS10. SECURITY11. APPLICABLE LAW12. UPDATE

1. INTRODUCTION

This privacy policy describes how Rocka Club SRL collects, uses and protects your personal data when you use the sitewww.rockaclub.be or our services (booking, newsletter, events).

We are committed to complying with Belgian and European legislation on data protection, including the General Data Protection Regulation (GDPR – EU 2016/679).


2. DATA CONTROLLER

Data controller: Rocka Club SRL
Address: Rue de Toijol 7 – 5640 Mettet – Belgium
Email:info@rockaclub.be


3. DATA COLLECTED

We only collect the data necessary for providing our services, such as:

  • First name, last name
  • Email address
  • Phone number
  • Booking data (fields, classes, events)
  • Payment information (via secure providers)
  • Sport or communication preferences (if you share them voluntarily)

We do not collect sensitive data (health, religion, orientation, etc.), unless you provide it voluntarily as part of a specific service (e.g. physiotherapy or wellness).


4. PURPOSES OF PROCESSING

Your data is used solely to:

  • Manage your bookings and memberships
  • Send confirmations, invoices, and practical information
  • Keep you informed about Rocka Club events (if you consent to this)
  • Improve our services (anonymised statistics)
  • Comply with our legal obligations (accounting, security)

5. LEGAL BASIS FOR PROCESSING

The processing of your data is based on:

  • The performance of a contract (booking, membership, subscription)
  • Your consent (newsletter, marketing communications)
  • Our legal obligations (billing, security)
  • Our legitimate interest (website improvement, fraud prevention)

6. RETENTION PERIOD

  • Reservation data: retained for the legal duration of accounting retention.
  • Marketing data (newsletter): retained until you withdraw your consent.
  • Security-related data (video surveillance): retained for a maximum of 30 days, except in the event of an incident.

7. DATA SHARING

Your data is never sold.

It may only be shared with:

  • Our technical service providers (hosting, booking tools, secure payment)
  • Our event partners (only if you consent)
  • The competent authorities in case of legal obligation

All our service providers comply with GDPR.


8. COOKIES

We use cookies:

  • Technical (necessary for the functioning of the site)
  • Analytical (anonymised statistics via Google Analytics or equivalent)
  • Marketing (only if you consent)

You can manage your preferences at any time via our Cookies Page.


9. YOUR RIGHTS

In accordance with GDPR, you have the following rights:

  • Access your data
  • Rectify your data
  • Delete your data (“right to be forgotten”)
  • Limit processing
  • Object to processing
  • Withdraw your consent at any time
  • Request the portability of your data

To exercise your rights, contact: info@rockaclub.be.

We commit to responding within 30 days.


10. SECURITY

We implement appropriate technical and organisational measures to protect your data (encryption, limited access, firewall).


11. APPLICABLE LAW

This policy is governed by Belgian law.
In the event of a dispute, the exclusive jurisdiction of the courts of Namur.


12. UPDATE

Last updated: January 2026